Refund Policy Lumobox

Return & Refund Policy – LumoBox.store

At LumoBox, we are committed to delivering quality and satisfaction. However, we understand that in some cases, a return or refund may be necessary. Please read our return policy carefully before making a purchase.

1. Eligibility for Returns

  • Items may be returned within 14 days of delivery.

  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.

  • Returns must include all accessories and manuals if applicable.

2. Non-Returnable Situations
We do not accept returns in the following cases:

  • Change of mind or buyer’s remorse.

  • Items that show signs of use or damage.

  • Missing original packaging or accessories.

3. Return Process

  • Contact our support team at lemtrendstore1@gmail.com to initiate a return. Please include your order number and reason for return.

     to initiate a return. Please include your order number and reason for return.

  • Once your return is approved, we will send you instructions on how and where to send your item.

  • Customers are responsible for the return shipping costs.

4. Refunds

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 5–10 business days.

5. Damaged or Defective Items

  • If your item arrives damaged or defective, contact us immediately with photos as proof. We’ll offer a replacement or full refund at no additional cost.

Note:
We encourage our customers to read product descriptions carefully and ask any questions before purchasing. This helps avoid unnecessary returns and ensures full satisfaction with your purchase.

Thank you for choosing LumoBox.store!